Diareyes

  • 20 year's
    experience

We are ambassadors for our clients!

Even though we are the field engineering partner to many of the UK’s telematic and vehicle security solution brand leaders, we love to use our client’s branded materials where possible.

We think its important to represent our client’s brand at all levels including when we are installing their product in their customer’s vehicle.

We always act as the brand’s ambassadors to ensure the customer has complete confidence that they have chosen the right partner for their particular vehicle solution’s needs.

As part of this role, we also facilitate training on site and provide technical support for their customers if required especially when we are undertaking fleet work on multiple sites.

Agile, Dynamic Resource Management

Our customised Diareyes management system has been designed with agility, flexibility and transparency at the core of its functionality. It combines dynamic scheduling with engineer location / skillset and inventory management to ensure each job is completed successfully first time, every time.

Our system allows our customer operations and engineering teams to run at optimum efficiency by matching customer availability with an appropriately qualified and experienced engineer within the area. Minimising an engineer’s travel time between jobs and eliminating the need for paper. All administration is managed through the system and our bespoke engineer mobile apps capturing all aspects of job management including commissioning, image capture and customer sign off.

This provides an audit trail from start to finish along with the ability for us to review and analyse the data to see how we can improve our service, SLAs and scheduling efficiency helping us to reduce our environmental impact through smart learning.

Customer Management

Our clients and their customers are able to request, book and track jobs with our system, 24 /7, 365 days a year, providing the flexibility and reassurance, a manual system cannot.

Following significant investment in our system, matching customer availability with engineers’ schedules is now very simple and quick to do. Our clients can choose to do this directly online or via our UK based customer management team.

The system is designed to ensure that the nearest, appropriately skilled engineer is selected for the job and that the correct parts are despatched in good time before the day of the appointment.

A confirmation text and email message is sent to the customer confirming information relating to the appointment so the customer is firmly kept in the loop.

Engineering Perfection

Quality is core to our success and that’s why no engineer is authorised to install equipment unsupervised unless suitably trained and qualified.

Each engineer has their own skills and training matrix which is mirrored in our dynamic scheduling engine, to ensure that only qualified engineers are installing and servicing equipment that they are trained to do.

In order to achieve maximum flexibility, it is our priority to ensure all engineers are trained on par with their peers and that we have consistent quality and skillset within our engineering resource.

We invest heavily into training across our base and to ensure that the quality is maintained, we audit regularly whilst they on site and also through scheduled spot checks post installation.

Installer Training and Quality Assurance

Diareyes are gold patrons to the Federation of Communication Services (FCS) and all our installers and their work conform to the industry practice FCS 1362 for installing radio-frequency equipment into motor vehicles.

Over 90% of our engineers are now FITAS accredited, the highest in any accredited installer business in the UK. Preferred installation partners and directly employed engineers are measured for quality assurance with equal parity. We expect the same high quality standards from everyone.

This critically important criteria and business USP has no room for ambiguity in Diareyes. Our quality standards are set as a minimum and base lined with reference to our own code of conduct, our clients Code of Practice and the Radio Agency's FCS 1362 standards.

Coordinated Inventory Management

Diareyes key objectives are to ensure that all jobs are completed right first time, and this includes getting the right kit to and from the engineer. We have developed and refined our warehousing and logistics capability to ensure it is coordinated with our scheduling system.

Products to be used on jobs are shipped directly to us by our clients. All products are logged onto our system and matched with the appropriate job which helps to simplify onsite commissioning.

All equipment is sent and received overnight via a national network of secure pick up and drop off points dedicated for our engineers. As all parts are serialised within our system, customers inventory is safe, secure and its location visible at all times on our system, including returns.

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